PixelPin support sometimes receives emails with questions from users on how to recover their accounts if they forgot their passpoints. Therefore, we have decided to explain how to reset PixelPin account in this blog post and support it with screenshots to simplify the whole process for our clients.
First of all, you need to enter your email address — the one that you used for registration! Then, you should click on “I’ve forgotten” in the opened interface with your picture. (On the desktop, this button is located under your picture in the right corner, while on mobile — it is above the picture in the right corner):
Then, you need to click on the “reset my PixelPin” in the opened interface. Following that, you will receive a notification, asking to look at your email.
You will receive the email with the reset button. If you click on it, the service will transfer you to the secret question, where you will have 3 attempts to enter the correct answer and unlock your account.
After successful entering of secret answer, you will have the opportunity to set up your passpoints on the same picture again.
If you still unsure in any of the steps or have other questions, please do not hesitate to reach our support team via firstname.lastname@example.org or contact us on Facebook — we reply within just couple of hours!